Customer Service Specialist (CSS)

Duties and Responsibilities

  • Create a Discovery Experience for every customer:
    • Inform every customer of any promotions or featured items
    • Sample and demonstrate merchandise to every customer
    • Answer questions and make product recommendations to every customer
    • Offer a Spa/Salon Tour to every customer
    • Explain any promotions associated with each purchase
  • Promote the Take Ten program with every customer.
  • Ensure 100% resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
  • Support an accurate inventory process.
  • Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
  • Answer the phone with the Beauty Brands greeting by the third ring.
  • Attend a required number of Education classes (as directed by manager).
  • Attend any scheduled store meetings.

Prerequisites

  • Strong customer service, communication, and interpersonal skills
  • Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies
Career Progression Opportunities
  • Shift Supervisor
  • Assistant Manager
  • Location Manager
  • District Manager
  • Technical Trainer Reports to:
  • Location Manager
  • Manager on Duty

Physical Requirements

  • Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
  • Product receiving and preparation - opening and lifting boxes; carrying products.
  • Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
  • Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

We continually seek outstanding professionals who are looking for growth opportunities with our innovative company.

If you’re interested in learning more about the career opportunities at beauty brands, please contact our
HR department by (hrresumes@beautybrands.com) or at:

beauty brands
HR Department
4600 Madison Avenue, Suite 400
Kansas City, Missouri 64112
816-531-2266
Fax: 816-531-7122